Account rules
- Use one personal account and never share it.
- Use a unique password and multi-factor authentication when available.
- University staff will not ask for your password or verification code.
- Keep recovery email and contact information current.
Troubleshooting sequence
- Confirm internet access and the official site address.
- Reload once and note the exact error.
- Check device date/time and update the browser.
- Try a private window or temporarily disable an interfering extension or VPN.
- Clear site data only if a stale session is suspected.
- Report page, time, device, browser, account email and screenshot—never your password.
Privacy
Share the minimum personal information needed and use authenticated service channels. Do not upload credentials, unrelated personal records or confidential third-party data into coursework or support cases.