Which source is authoritative?
- Approved regulation or policy.
- Your signed agreement or formal offer.
- Current programme and module specification.
- Published procedure and official case decision.
- Help articles and FAQs as explanatory guidance.
Choose the right process
Use a complaint for service or conduct concerns, an academic appeal for an eligible academic-decision issue, a mitigating-circumstances process for evidenced exceptional impact, and a records-correction request for inaccurate personal or academic data.
Make a clear submission
- Identify the decision, event or record.
- State relevant dates and policy grounds.
- Attach concise, authentic evidence.
- Explain the resolution requested.
- Submit through the designated channel before the deadline.
Fair process
- Maintain confidentiality and respectful communication.
- Retaliation for good-faith reporting is unacceptable.
- Deadlines and available review stages matter.
- Records are retained according to approved requirements and applicable law.