Choose the correct route
A complaint concerns service, conduct or experience. An academic appeal concerns an academic decision and must rely on permitted grounds.
Early resolution
Where safe and appropriate, raise the issue promptly with the responsible unit. Early resolution does not remove access to a formal process within the published deadline.
Formal submission
Identify the event or decision, relevant dates, applicable grounds, concise evidence and requested resolution.
Fairness and review
Processes should be timely, impartial, confidential, reasoned and protected from retaliation. Outcomes identify any further review route.