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Fees, Payments and Refunds Policy

Transparent charging, payment allocation, balances and refund decisions.

Policy owner
Finance and Registrar
Review cycle
Before each intake
Current status
Planning framework
01

Published fees

Applicants and students must receive the applicable fee schedule, currency, due dates and material conditions before committing to payment.

02

Safe payment

Use only verified university payment instructions. Payments are matched using official references and recorded against the appropriate account.

03

Refunds

Eligibility depends on the approved schedule, withdrawal date, service already provided, sponsorship or scholarship terms and applicable consumer law.

04

Financial review

Report an unmatched payment or disputed charge with the official receipt and relevant reference. Sensitive card details must be concealed.

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